Sansruti Cancellation, Return, and Refund Policy

At Sansruti, we prioritize customer satisfaction and offer a flexible cancellation and return policy. Please read the following guidelines carefully before placing your order.

1. Exchange Policy

• Products can be exchanged within 7 days from the date of receiving the product.

• The product must be unused, unwashed, unaltered, and in its original condition, with all tags intact.

• Customers must present the original invoice at the time of exchange request.

• Unboxing video is mandatory for all returns and exchanges.

• The company reserves the right to approve or reject an exchange request based on product condition.

• Custom-made, altered, or serviced products (e.g., stitching, fall, finishing, tasseling, etc.) cannot be exchanged.

• Discounted, Sale, or Bargained products are not eligible for exchange or return.

• If the exact product is unavailable for exchange, a suitable alternative may be offered.

• Customers must bear the shipping cost for exchanging products unless the product has a defect.

2. Order Cancellation Policy

• Orders can be canceled within 24 hours of placement.

• If the cancellation is made before the product has shipped, the entire amount will be refunded.

• If the cancellation is made after the product has shipped:

• The product will be eligible for replacement only in cases of manufacturing defects.

• The customer must email us within 48 hours of receiving the product to report any damage.

• Shipping charges are non-refundable and customers must bear the cost of returning the product.

3. Return Policy

Eligibility for Returns:

• Returns are accepted within 7 days of receiving the product.

• The product must be unused, unworn, unwashed, and undamaged with all original packaging, labels, and tags intact.

• Products that are NOT eligible for return:

• Items purchased during a sale or at a discounted price.

• Customized or finished products (e.g., with added fall, tassels, piko, net, or alterations).

• Products exhibiting physical damage not caused during shipping.

• Products returned without all original packaging and accessories.

• Returns sent without prior authorization.

• If the packaging is tampered with or damaged upon delivery, refuse to accept the package and inform our team immediately.

Return Process:

• Email us at teamsansruti@gmail.com mentioning your Order ID and issue.

• Upon approval, ship the item to the following return address at your own cost: Flat No. B005, Block B, Godrej ECity, Doddathogur Rd, Konappana Agrahara, Electronic City, Bengaluru, Karnataka 560100.

• Once received, the item will undergo a quality check before approval for refund or exchange.

4. Refund Policy

• Refunds are processed within 15 days after we receive the returned product and it clears quality checks.

• Refunds will be credited in the same mode of payment used for the purchase.

• No cash refunds are provided under any circumstances.

• Shipping charges are non-refundable.

• Refunds for defective products will only be issued if an unboxing video is provided as proof.

5. Important Notes

• Natural fabrics may experience shrinkage and slight color variations due to the nature of dyes used.

• Zari purity and content are guaranteed only if explicitly stated on the product description.

• The company does not guarantee third-party services (e.g., fall, tasseling, stitching) requested by customers.

• The company is not liable for delays by courier services.

• All disputes fall under the jurisdiction of courts in Delhi.

6. Product Care Recommendations

To maintain the beauty and longevity of your handcrafted products, we recommend:

• Dry clean only.

• Avoid exposure to liquids, especially perfumes.

• Store in pure cotton fabrics and change folds regularly.

For any further queries, please contact us at teamsansruti@gmail.com or call +91 7899717315

We hope you love your Sansruti pieces as much as we love creating them.